At Prime Orbit, we want you to be completely satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for returns

To be eligible for a return, the following conditions must be met:

The return request must be raised within 7 days of delivery
The item must be unused, in its original packaging, and in the same condition as received
Proof of purchase (order ID or receipt) must be provided
2. Non-returnable items
Items that have been used, opened, or damaged after delivery
Digital products or downloadable content
Items purchased during clearance or final sale
Perishable or consumable goods
3. Refund process

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days to your original payment method.

4. Late or missing refunds

If you haven’t received your refund within 10 business days, please first check with your bank or payment provider. If the issue persists, contact us at brijmohan150690@gmail.com.

5. Exchanges

We only replace items if they are defective or damaged on arrival. To request an exchange, email us within 48 hours of delivery with photos of the damaged product.

6. How to initiate a return

Email us at brijmohan150690@gmail.com or call +91 7365920561 with your order details. Our team will guide you through the return process.

7. Contact us

Prime Orbit
Phone: +91 7365920561
Email: brijmohan150690@gmail.com
Website: primeorbit.in